North East Bus Hailer Trial
In the North East Mayoral Strategic Authority Transport Customer Experience Team, we have
recently been investigating the possibility of bringing Bus Hailers to the North East. The bus
hailers are used for drivers to identify the specific bus the users want to catch. This is especially
useful to prevent users from missing buses in busy interchanges where buses may be parked in
a different stand as stated, or when a bus is driving into a stand which already has another bus
parked at the front.

Through a contact in Greater Manchester, we now have three of the TfGM hailers (pictures
below) and are looking to reach out to charities and organisations across the region who have
expertise and experience on the subject. We think it would be great to carry out a trial/pilot with
different groups in our region to ascertain whether bus hailers (or a variation thereof) will be
useful to visually impaired residents across our region.

As we only have three hailers, we don’t have the capacity to be giving away hailers yet, but
would like to give as many people as possible the opportunity to try them out and give us their
feedback (and then we can look into creating some North East specific bus hailers for users in
our region).

We are open to looking into alternatives and variations (such as the possibility to request
certain specific services in a similar style printout, rather than the full hailer) and welcome any
suggestions. Following the trial, we would like to organise a workshop/feedback session to
discuss next steps.

If you would like to collaborate with us on the project, or if you would like to try them out with
us, please get in touch via email:
[email protected] (Transport Customer Experience Programme Officer, North East
Combined Authority)

[email protected] (Transport Customer Experience Programme Officer, North East
Combined Authority)
Pictures